FAQS
General
What is Finzatech?
Finzatech is a leading fintech company that operates as a registered payment aggregator. We provide secure and scalable payment solutions to businesses of all sizes. In addition, we offer WhatsApp Business API services to help brands automate and enhance customer communication.
Who can use Finzatech’s services?
Our services are designed for eCommerce stores, SaaS platforms, logistics companies, educational institutes, and any business that needs secure payment processing or WhatsApp-based customer engagement.
Payment Aggregator Services
What is a payment aggregator?
A payment aggregator enables merchants to accept online payments without setting up their own merchant account with a bank. Finzatech acts as an intermediary, handling transactions securely and efficiently.
Which payment methods do you support?
We support multiple channels including debit/credit cards, bank transfers, mobile wallets, and QR code payments (based on integration availability).
How long does it take to settle funds?
Payouts typically happen within T+1 to T+2 working days, depending on your settlement agreement.
Can Finzatech integrate with my eCommerce store?
Yes, we provide plugins and APIs for platforms like Shopify, WooCommerce, Magento, and custom-built websites.
Is there a dashboard to monitor transactions?
Yes, we offer a secure merchant portal where you can monitor transactions, settlement reports, refunds, and more in real-time.
WhatsApp Business API Services
What is the WhatsApp Business API?
The WhatsApp Business API allows medium and large businesses to communicate with customers at scale using automated messages, alerts, and customer support.
What features does Finzatech offer with WhatsApp Business API?
Our platform includes:
Message templates (notifications, reminders, alerts)
Campaign management
Automated chatbots
Real-time analytics
Integration with Shopify, WooCommerce, and CRMs
Can I send promotional messages?
Yes, promotional messages can be sent using approved WhatsApp templates. All campaigns must follow WhatsApp’s commerce and business policies.
Do I need a verified Facebook Business account?
Yes, to use WhatsApp Business API, your business must be verified via Meta Business Manager. Our team can assist you with this process.
What’s the pricing model?
Pricing is based on conversation categories defined by WhatsApp (Marketing, Utility, Authentication, and Service) plus Finzatech’s platform charges. We offer flexible packages for startups and enterprises.
Support & Compliance
What support do you offer?
We offer dedicated account managers, 24/7 technical support, and onboarding assistance for both payment and WhatsApp services.
How do I get started with Finzatech?
You can start by filling out our onboarding form or contacting our sales team. We’ll guide you through KYC, integration, and activation steps.